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Professional laundering for shirts and other "washable" items is a process your cleaner uses to keep your garments looking their best. Special detergents, additives, and finishes sets commercial laundering apart from home laundering.
The above process enables us to offer consistent quality shirts at reasonable prices. Collars come out cleaner and the professional pressing affords a crisper finish. If you request a method of cleaning that is not listed on the care label, we may ask you to sign a consent form showing that you accept the potential risks of cleaning the garment.

Although dry cleaning is a commercial process (laundry can be done at home) the essential steps of the dry cleaning and laundry process has not changed much over the years, however, the industry has become much more service orientated. There are quite a few good cleaners out there (and many dodgy ones).

Customer service is now as important as the quality of cleaning. In our experience most of our customers have come to us from "ok" cleaners who have let them down for a number of reasons. That’s not to say that we have not heard the "Cleaner from hell" story.

At CaraClean we only use experienced staff and sub-contractors. Staff are fully trained in fabric care, stain removal, folding lacework, fine-work, starching, hand finishing and the all important – presentation.

Our Dry Cleaner has been in the same location in Peckham for over 24 years. We do not use frivolous or excessive packaging. Your garments are returned in a free CaraCarrier and overflow hanging items are placed in plain plastic covers. We let the quality of work do the talking.

Another very important aspect of our service is the fine art of running a collection and delivery service In London.

Customers who come to us because they were dissatisfied with there previous laundry and dry cleaning collection and delivery service site as lateness and non-appearances of the driver as the top reasons. In our experience this is usually the result of over booking and not allowing enough time between stops for the unpredictable traffic conditions. Often the software used to track and book orders are not "fine tuned" enough.

Although we do not claim to have a 100% record of turning up on time, we are pretty good. Our collection and delivery tracking software is custom made specifically to address the above issues. We pride ourselves in quality of our cleaning and consistency of our laundry and dry cleaning collection and delivery service. If you live in London why not give us a try.

Cleaning Steps for Dry Cleaning and Laundry Professional cleaning involves many different operations, all performed by skilled people and designed to give your garments a fresh and clean appearance. Procedures include:

1. Checking the care label for instructions and fiber content
2. Classifying the garment according to fabric type, colour and degree of soiling
3. Removing spots and stains using special equipment and stain removal techniques
4. Dry cleaning only if so labeled
5. Reapplying any sizing, water repellency or other finishes when necessary
6. Finishing the garment on professional pressing equipment to restore its original shape and appearance.
7. Replacing buttons or performing minor repairs as necessary
8. Packaging the garment in protective wrapping

Along with these basic procedures, CaraClean offers additional services such as garment storage, cleaning furs and leathers, rug cleaning, drapery cleaning, smoke removal, pillow cleaning, shirt and family laundry, wedding gown preservation, and alterations and repairs.

Manufacturers attach a permanent care label to textile garments to provide directions for their care. Manufacturers must list at least one method of safe care for a garment. The rule covers all textile clothing except footwear, gloves, hats, suede and leather clothing, and household items such as linens.

The rule stipulates that the care label is easily found, will not separate from the garment, and will remain legible for the garment's useful life. The label must warn about any part of the recommended care method that would harm the garment of other garments cleaned with it. It must also warn when there is no method for cleaning a garment without damaging it. Symbols also may appear on a care label to supplement written instructions. If a label indicates dry cleaning, all components of the garment, including the outer shell, lining, buttons, interfacing, fusing material, and trim, should be colourfast and remain unaltered during cleaning. If any such problem occurs, it is the responsibility of the manufacturer.

If you or your cleaner follow the manufacturer's instructions and the garment is damaged, you should return the garment to the store and explain what happened. If the store will not resolve the problem, write to the manufacturer and send a copy of your complaint letter to the Office of Fair Trading. The information you provide may reveal a pattern or practice requiring the legal attention.

If you purchase a garment with no care label, you should contact the Office of Fair Trading, giving the name and address of the store and manufacturer.

Damage done in cleaning can also be the responsibility of the cleaner and not the result of pre-existing conditions or defects. In such cases, the cleaner will usually settle the claim promptly and fairly, often using Office of Fair Trading Guide. If there is some doubt about responsibility, the cleaner can send the garment to a Garment Analysis Laboratory approved by the Textile Services Associations to determine the cause of the problem.

Please read our Terms & Conditions which explains in detail our policy in the rare event of garment damage.